Privacy Policy

This Privacy Policy explains what information Pocket Pals(“we,” “us,” or “our”) collects when you visit maddyspocketpals.com or place an order, how we use it, and the choices you have. Questions? Email us at hello@maddyspocketpals.com.

• Information you give us: your name, email address, shipping address, phone number, and the details of your order. When you pay, your card details go directly to our payment processor; we never see or store full card numbers.
• Account information: if you create an account or sign in with Google, we receive your name and email address to set up and secure your account.
• Information collected automatically: basic device and usage data, and cookies that keep the Site working and help us understand how it is used.

• Process and fulfill your orders.
• Send order confirmations, receipts, and shipping updates.
• Provide customer support.
• Send marketing emails if you opt in, which you can unsubscribe from at any time.
• Detect and prevent fraud and keep the Site secure.
• Improve our products and the Site.

Where the GDPR or similar laws apply, we process your personal information to perform our contract with you (fulfilling your order and providing support), with your consent (marketing emails, which you can withdraw any time), for our legitimate interests (preventing fraud and improving the Site), and to meet legal obligations (tax and accounting records).

We do not sell your personal information. We share it only with the service providers that help us run the store:

• Stripe: secure payment processing.
• Our fulfillment partner: to pack and ship your order (name and shipping address).
• Resend: to send order and marketing emails.
• Clerk: account sign-in and authentication.
• Convex: secure storage of order and subscriber data.
• Vercel: website hosting.
• Google: if you choose to sign in with Google.

We may also share information when required by law or to protect our rights and the safety of others.

We use essential cookies to run the Site and keep your cart and session working. Our payment and authentication providers (Stripe and Clerk) may also set their own cookies, which are governed by their privacy policies. If we add analytics or advertising cookies in the future, we will update this policy. You can control cookies through your browser settings, though some features may not work without them.

We keep your information for as long as needed to fulfill your orders, meet legal and accounting requirements, and resolve any disputes.

Depending on where you live, you may have rights under privacy laws such as the California Consumer Privacy Act (CCPA/CPRA), the Virginia Consumer Data Protection Act and similar US state laws, or the EU GDPR and UK Data Protection Act. These can include the right to access, correct, delete, or port your personal information, and to opt out of marketing. To make a request, email us at hello@maddyspocketpals.com. You can unsubscribe from marketing emails at any time using the link in any email we send.

We are based in the United States and process data there. If you order from outside the United States, your information will be transferred to and processed in the United States.

Our Site is not directed to children under 13, and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.

Our Site may link to other websites or partners we do not control. We are not responsible for their content or privacy practices, so please review their policies before sharing your information with them.

We may update this Privacy Policy from time to time. The “Effective” date above shows the latest version. If we make a material change, such as adding a new provider that processes your data, we will let you know by email or a notice on the Site.

Questions about your privacy? Email us at hello@maddyspocketpals.com.